13 Mar

Operational Excellence Officer Jobs Vacancy in Qatar Gas Transport Company

Position
Operational Excellence Officer
Company
Qatar Gas Transport Company
Location
Opening
13 Mar, 2018 30+ days ago

Qatar Gas Transport Company urgently required following position for Operational Excellence Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Operational Excellence Officer Jobs Vacancy in Qatar Gas Transport Company Jobs Details:

3 - Job Summary and Purpose
Work towards improving Nakilat Agency market position and achieve the company set objectives and strategy, through working constantly on improving and enhancing NAC services and processes, generating/developing new business, building and maintaining relationships with customers, collecting and analysing customers feedback, to enhance NAC service delivery and achieve business excellence.
4 - Accountabilities

Key Accountabilities:
1.Oversee NAC provided services and ensure that services are provided as per NAC set standards to meet clients expectations, and constantly work on improving and enhancing NAC processes.
2.Obtain NAC customers feedback, and measure the level of NAC customers satisfaction related to services delivered, and provide recommendations accordingly.
3.Oversee competitors provided services and provide recommendations to enhance NAC services and remain competitive.
4.Participate in generating new business for NAC through identifying business opportunities, negotiating and closing business deals, and maintaining extensive knowledge of current market conditions.
5.Build and maintain relationships with current and potential clients.
6.Maintain a database of current, previous and future potential clients along with their contacts and other related information.
7.Participate in preparing NAC annual business plan, setting its KPIs, and maintain extensive knowledge of market conditions.
8.Develop and design appropriate tools to collect/measure and analyze customers feedback.
9.Identify and analyze market requirements and provide recommendations on potential business opportunities.
10.Maintain the agency agreements file and ensure that agreements are renewed on a timely basis in liaison with the respective functions.
11.Liaise with Operational Staff and Legal function to ensure that NAC business prerequisites (i.e. prequalification, agreements) are fulfilled and responded to on a timely manner.

Generic Accountabilities:
Quality, Health, Safety & Environment (QHSE):
12.Adhere to all relevant IMS policies, procedures, instructions and controls so that NAKILAT provides safe, world class, secure and environmentally responsible service to customers, the public and its own people.

Policies, Systems, Processes & Procedures:
13.Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner.

Others:
14.Carry out any other duties as directed by the immediate supervisor.

5 - Key Result Areas
Oversee NAC services delivery, and obtain customers feedback.
Work towards enhancing NAC service delivery.
Improve Nakilat Agency market position and achieve financial growth.
Develop NAC business plan, KPIs, and contribute to its implementation.
Build and maintain relationships with NAC current and potential clients.

6 Interactions and Working Relationships

Internal:
Supervisors of Operations and Government Liaison
Nakilat Head Office - HR / SHEQ / IT / Immigration / business development, Legal

External:
Local Authorities and Principles;
Current and potential Customers

7 Financial Authorities
Not applicable

8 Qualifications, Experience and Skills

Qualifications:
Bachelor degree in Commercial Management (preferable in Shipping and Maritime), or any other related field.

Experience:
Minimum of 3 years in a Shipping Agency or Maritime industry (Middle East experience is an advantage).

Job Specific Skills:
Good knowledge of safety, commercial and statutory requirements and regulations applicable to ports and vessels.
Good knowledge of Windows Software and Microsoft office suite. Knowledge of SAP application will be added advantage.
Fluency in English (speaking, writing, reading). Arabic will be an advantage.


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